Shipping policy
Processing time
Every necklace is made to order. We engrave your names and set your birthstones after you order, which takes 1 to 3 business days before your parcel ships.
You'll get a tracking number by email as soon as it's on its way.
Delivery times
Once shipped, expect delivery within:
- United States — 7 to 14 business days
- United Kingdom — 4 to 8 business days
- Canada — 5 to 10 business days
- Australia — 6 to 12 business days
- Europe — 8 to 15 business days
- Rest of world — 10 to 20 business days
These are estimates, not guarantees. Carrier delays, customs inspections and public holidays can add time. Delivery estimates lengthen during November and December.
Shipping cost
Free worldwide on every order. No minimum.
Christmas delivery
Order by December 8 for delivery before Christmas. Orders placed after that date will still ship, but we can't guarantee arrival by December 25.
Tracking
Your tracking number arrives by email once your order ships. It can take 2 to 3 days for the first scan to appear — this is normal and doesn't mean anything is wrong.
Customs and import charges
Depending on your country, customs may charge import duties, VAT or a handling fee on delivery. These are set by your government, not by us, and are the recipient's responsibility.
If a parcel is refused or returned because these charges weren't paid, we can't offer a refund, as the item is personalised and cannot be resold.
Delivery addresses
We ship to the address entered at checkout. Please check it carefully. If you need to correct an address, email us within 1 hour of ordering.
We can't refund orders lost because of an incorrect or incomplete address.
Undelivered or lost parcels
If tracking shows your order as delivered and you haven't received it, check with neighbours and your local depot first, then email us.
If tracking shows no movement for 14 days beyond the estimated delivery window, email us and we'll replace or refund your order.
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